BORN IN BROOKLYN LIMITED FRAME WARRANTY
All Born in Brooklyn frames are warrantied for a period of 1 year from the purchase date against all manufacturing defects as determined by our technical services department. In the event of a manufacturing defect, the frame or corresponding defective part will be replaced at no cost, excluding ophthalmic lenses which shall not be replaced under any circumstances. Original dated sales receipt is required for warranty service.
Warranty does not cover scratches, chips, cracks made with tools, dropped/sat-on/stepped-on frames, misuse or abuse.
Warranty does not cover scratched or chipped sunglass lenses.
Warranty does not cover over or improper adjustments, lens fitting discrepancies, lenses cut too big causing gap in eye wire or use of non-recommended lens material made by lab or optical lab techs. It is understood that the Account inspects frame/lens delivered by lab and does not accept defective lab work. Acceptance of faulty work voids any potential credit/refund request. It is agreed that the Account or Lab is held accountable for cost of defective part and/or whole frame.
Warranty does not cover stretching of the eye wire forcing hinge to become out of alignment.
All manufacturing defects are subject to thorough inspection by our technical services department.
OBTAINING WARRANTY SERVICE
Born in Brooklyn warranty claims are accepted via the SUBMIT A WARRANTY CLAIM button below. Submitting a warranty claim does not guarantee warranty service. Born in Brooklyn reviews every warranty claim submission and will contact the submitting party with instructions for obtaining warranty service or to request additional case information.